Grabush, Newman & Co., P.A.

CONSIDERATIONS AND FEATURES OF A VOICE MAILSYSTEM
THE INFO CHECKLIST SERIES
TM

Overall considerations
How will you be using the system?
Will there be a human receptionist during the day?

Platform consideration
Do you want an autonomous system or must it hook into an existing PBX orphone system?

Miscellaneous vendor and system considerations
Availability of vendor support of system including maintenance agreements
Frequency of system updates with improvements
cheap hotels in AntwerpNumber of installations of proposed system
Who is the system vendor and are there any concerns
Upgradability and expandability as usage grows
Cost of system initially and with expansion on a per user basis
Initial and ongoing training for new users

Capacity
Number of simultaneous lines supported
Number of voice mail mailboxes
Number of messages or time for recording messages per mailbox

Front desk features
Day-time and night-time greetings
System directory for callers

User features
Number of greetings per user
Broadcast messages
Erased message notices
Confirmation notices of undelivered and received messages to others inthe system
Delivery options including
     * Confidential   * Priority  * Delivery time
Number of user groups
Call notification based on integration with PBX, paging, or other telephoneservices
New and old message indicator
Password for message retrieval
Date and time stamp messages
New and old message indicator
Message play
     * Playback   * Volumecontrol   * Fast forward, rewind and pause
Guest mailboxes
Forwarding of messages (to other mailboxes)
Sending a message to another mailbox

System management
Schweiz Hotels Statistics based on
     * Lines   * Mailbox
Group distribution lists

Other
Multilingual support


GRABUSH, NEWMAN & CO., P.A.
CERTIFIED PUBLIC ACCOUNTANTS
AND MANAGEMENT CONSULTANTS
515 Fairmount Avenue, Suite 400
Baltimore, Maryland 21286
Phone No. 410-296-6300
Fax No. 410-821-8448

This information is being provided simply to give you a better understanding of some of the features of a voice mail system. No final conclusions about voice mail systems should be reached without further review and consultation with a voice mail advisor. If you have any questions or comments regarding any of the material herein, please contact Chaim Yudkowsky at Grabush, Newman & Co., P.A. ©Copyright 1996 Grabush, Newman & Co., P.A. All Rights Reserved. CL3/96

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